民航服务礼仪与职业素养-宝阳悦读网

　　　　

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民航服务礼仪与职业素养

作者：谢媛媛

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全面提高民航服务人员的综合素质，提升其服务水平，培养适合中国式现代化发展水平的民航服务人才，我们决定组织编写一套既符合专业特性又有别于现有教材，既有行业可操作性又具理论深度的“新”教材。为体现“新”，本套教材进行了五个方面的思考。为如愿达成上述目标，我们聘请了业内资深专家对全书进行了内容规划和指导，请航空服务艺术与管理专业以及空中乘务专业的一线老师执笔。这些老师既有丰富的飞行经验，又有较高的理论水平，分别从教于专门的民航院校以及综合院校的航空服务艺术与管理专业、空中乘务专业等。

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