现代汽车维修企业管理实务第5版-宝阳悦读网

　　　　

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现代汽车维修企业管理实务第5版

作者：栾琪文

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本书根据行业发展实际需要，系统地介绍了汽车维修企业管理要素和管理规定、经营管理、组织机构及人力资源管理、服务规范和服务流程、客户满意与客户投诉管理、维修质量管理、营销管理、配件管理、财务管理、合同管理、7S管理等，内容涉及汽车维修企业管理的方方面面。本书内容全面，体系清晰，系统地反映了汽车维修企业管理领域的新进展和管理模式，案例生动形象，对汽车维修企业有借鉴意义。本书可供高等职业院校师生、汽车维修企业和4S店售后服务站管理人员使用。

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0.278324s

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