现代家政服务心理研究-宝阳悦读网

　　　　

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现代家政服务心理研究

作者：谢青

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mobi/epub/pdf/awz3

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内容简介:

本书首先综合说明基础心理学的概念、研究内容、心理的实质、家政服务心理学的研究对象、研究方法及研究意义，进而从客户的需要、动机、认识过程、情绪状况及不同客户的个性等各个方面分析家政客户的心理及服务对策，并详细介绍了如何培养及提高家政服务人员的职业心理素质，解析了家政服务过程中的有效沟通心理（言语沟通和非言语沟通），最后，本书还进一步提出了投诉心理管理、家政人员自我心理管理（自我意识及挫折心理管理）、家政企业管理心理（工作动机管理和员工心理健康管理）。

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