卓越银行员工的12项修炼-宝阳悦读网

　　　　

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卓越银行员工的12项修炼

作者：宋犀堃

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内容简介:

本书从银行员工的工作态度、服务意识、微笑服务、形象塑造、仪态打造、礼仪修炼、口才培养、技能提升、客户开发、成交技巧、化解冲突以及工作减压等12个方面，通过理论梳理、案例剖析和实战指点，阐述了成为银行员工的素质要求和路径方法，是一本难得的银行员工培训教材。

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0.233917s

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