服务礼仪（第2版）-宝阳悦读网

　　　　

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服务礼仪（第2版）

作者：王雪梅

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内容简介:

教材体现出多样化的教学内容，立足项目分析和工作任务，主要内容有认识礼仪、塑造职业形象、塑造优雅仪态、社交礼仪等基础知识，以及公务礼仪、餐饮礼仪、我国主要客源国的礼俗等延伸知识。教材包含阅读材料、案例导入、任务分析、知识拓展、小贴士、任务训练等内容。

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0.353310s

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